Answer I.T. has excellent technical support and network installation services. Their friendly and knowledgeable staff always promptly assists our guests. The wireless and wired HSIA networks they have installed for us were well planned out and provide reliable Internet connections for our guests.Neil D.
Answer I.T. provides toll-free, U.S. Based, 24 x 7 Technical Support to your guests and staff at affordable rates. Free support for administrative offices, public spaces, business centers, and meeting/conference rooms is included. We also provide in-room table tents, which clearly display our toll-free Technical Support number and common troubleshooting steps.
We understand how important network reliability and customer service is to your business. Our friendly support team is focused on assisting your guests promptly and professionally. We do not use any confusing menus or prompts to reach our 24 x 7 guest support team. Guests simply dial our toll-free number and choose Option 1 for technical support and their call is promptly routed to one of our own support team members where over 98% of our calls are answered in under 60 seconds. Answer I.T.’s technical support team is not outsourced, allowing us to maintain higher standards of HSIA (High Speed Internet Access) support.
We monitor your network status and notify the property of suspected network outages and the recommended steps to resolve the issue. Answer I.T. supports all types of networks. At your request, we will work with your Internet Service Provider (ISP) to resolve technical issues related to the ISP’s connectivity to the property.
I have had the privilege of working with Brian and his Answer IT staff for over 8 years now. From day one I have experienced nothing but first class service. They walk me through all of the things that are not in my "IT DNA" and offer suggestions and tips that fix my problems and help me provide better service to my guests. They follow up and follow through completely with each request and not only have myself, but my hotels and their staffs found them to be top notch. I would recommend Answer IT and their services (and I have) to anyone that I know.Connie W.
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