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Key Points

Fast Response Time

Over 98% of our support calls are in que under 60 seconds. We are dedicated to providing quick and efficient support because we know your time is valuable.

U.S. Based

Our entire network operations, technical support and administrative teams are in-house and U.S. based! We do not outsource. At Answer I.T. our mission is to provide products and services!

Solutions that Meet Your Needs.

Our products and services are tailored to meet your specific needs. We understand that every customer has unique requirements. We are trusted technology advisors with the expertise and experience needed to design solutions which provide the most benefit and ROI on your technology investments.

Testimonials

Answer I.T. has excellent technical support and network installation services. Their friendly and knowledgeable staff always promptly assists our guests. The wireless and wired HSIA networks they have installed for us were well planned out and provide reliable Internet connections for our guests.

Neil D.

A bit about us…

Answer I.T. has been providing 24x7 support, network installation, network management, and managed services for 12 years.

Based in Wisconsin, Answer I.T. has been providing technical support and network management for the Hospitality industry and Small to Medium Businesses.

Our in-house, U.S. Based network operations and support teams are industry professionals. We provide a full range of services to meet all your network, server, workstation and mobile device needs. It’s like having your own dedicated I.T. department but at a much more affordable cost.

Focus on your Business. We'll focus on your Network.

Our teams…

Brian Becker

Brian Becker – President

Is the founder of Answer I.T. Before starting the company 12 years ago, he worked in the hotel industry for nearly 15 years. Brian knows how important customer service is to growing your business. With this in mind, he has built a team that provides service for both our Hospitality and Small to Medium business customers.

Technical Support

Support Team

Our entire support team is U.S. based. We do not outsource any of our support services. Our Tier 1, Tier 2 and Tier 3 support technicians are available, toll-free 24x7x365.

We do not use confusing menu prompts when calling for support. Additionally, we do not use a canned script that forces users to provide irrelevant information. This allows us to get to the root of the issue as quickly as possible and resolve it.

Network Operations Center

Network Operations

Wow, they’re amazing! Our network operations team addresses the complex issues facing your business.

They do it all. Project management, network engineering, server management, backup and disaster recovery, third party application support and much more. Just explain your issue, without the need for any geek speak, and they’ll take care of it.