Hospitality

Frequently Asked Questions

  1. Do you provide 24x7x365 technical support?
  2. How quickly are Answer I.T.’s support calls answered?
  3. Are the Answer I.T. table tent cards free?
  4. How do I sign up for automatically recurring billing?
  5. Do you have a free High Speed Internet Access Gateway/Router offer?
  6. Can Answer I.T. set up remote access to my DVR?

Do you provide 24x7x365 technical support?

Yes! Answer I.T. provides 24x7x365 technical support. We have been meeting the support needs of the hospitality market for 10 years. Our toll-free telephone number is staffed 24 x 7 x 365 by U.S. Based Technical Support Agents and we also provide free support for guest network connectivity issues in public spaces, meeting rooms and administrative offices.

How quickly are Answer I.T.’s support calls answered?

98% of our calls are answered within 60 seconds.

Are the Answer I.T. table tent cards free?

The initial supply of table tent cards to place in guest rooms is free. We will provide enough tent cards to place one in each guest room. Additional table tent cards may be reordered for a fee to cover our printing and shipping costs.

How do I sign up for automatically recurring billing?

To sign up for automatically recurring billing from your bank account or credit card, please call 888-265-0889 option 3 for our Billing Department.

Do you have a free High Speed Internet Access Gateway/Router offer?

Yes, if needed we offer a standard HSIA Gateway on a $0.00 Lease Basis. What this means is we will loan you a free HSIA Gateway for your hotel for the length of your technical support contract.

Can Answer I.T. set up remote access to my DVR?

Yes. We will need specific information about your particular DVR in order to do this.