Answer I.T.’s Proactive Monitoring service is included in our Managed Advantage managed services’ plan.
Unlike the traditional “break-fix” approach, we implement a proactive technology management solution. This allows us to resolve problems before they become critical.
Your server(s), workstations and other network devices are continually monitored. Custom alerts are defined based on your network monitoring needs. We monitor and react to Critical / Business Impacting, Preventative, and routine maintenance alerts. This provides your business with Higher Network Up-Times which helps your work force stay productive and your business running smoothly.
Through our Proactive Monitoring solution we can remotely resolve most issues. Onsite support is also included at no additional charge.
The key monitoring features of our Managed Advantage plan include:
Operating System Failures on Servers / Workstations
High CPU Utilization
Low Disk Drive Space
Changes in Hardware & Software
Network Scans to Detect New / Rogue Devices
Full Server and Workstation Audits Documenting all Hardware and Installed Software
Operating System Updates
Computer Online / Offline Status
Monitoring of Off Network Devices Such as Laptops
Alerts on File Changes & Violations
Anti-Virus and Anti-Malware Monitoring & Updates
Monthly Network Executive Summary Reports
Custom Monitoring Sets for Other Network Needs