Proactive Monitoring

Network MonitoringAnswer I.T.’s Proactive Monitoring service is included in our Managed Advantage managed services’ plan.

Unlike the traditional “break-fix” approach, we implement a proactive technology management solution. This allows us to resolve problems before they become critical.

Your server(s), workstations and other network devices are continually monitored. Custom alerts are defined based on your network monitoring needs. We monitor and react to Critical / Business Impacting, Preventative, and routine maintenance alerts. This provides your business with Higher Network Up-Times which helps your work force stay productive and your business running smoothly.

Through our Proactive Monitoring solution we can remotely resolve most issues. Onsite support is also included at no additional charge.

The key monitoring features of our Managed Advantage plan include:

Operating System Failures on Servers / Workstations

High CPU Utilization

Low Disk Drive Space

Changes in Hardware & Software

Network Scans to Detect New / Rogue Devices

Server Outages

Full Server and Workstation Audits Documenting all Hardware and Installed Software

Operating System Updates

Computer Online / Offline Status

Monitoring of Off Network Devices Such as Laptops

Alerts on File Changes & Violations

Anti-Virus and Anti-Malware Monitoring & Updates

Monthly Network Executive Summary Reports

Custom Monitoring Sets for Other Network Needs