Managed Services is the proactive management of an IT (Information Technology) infrastructure and assets by a third party I.T. support provider on behalf of a customer. The operative distinction that sets apart a MSP (Managed Services Provider) is the proactive delivery of their service, as compared to reactive IT services.
Managed Advantage is Answer I.T.’s comprehensive Managed Services program. It features all the support and services you need at a fixed monthly fee.
Yes! Both remote and onsite support are included in our fixed monthly support fee.
We can provide “Break / Fix” support but this service is subject to our availability. Our Managed Advantage customers get Top Priority support with quick response times.
As part of our Business Continuity solution, we backup an Image of your Server. If your server fails we use this backup image to create a “Virtual Server” which can be used to keep your business running. We offer both cloud based and on premise failover solutions.
Yes. We have several data backup solutions to meet the needs of all Small & Medium Businesses.
No. All of our services are specifically designed for Small & Medium Businesses. Our Managed Advantage customers can receive support for their personal / residential I.T. needs for a nominal extra fee.
VoIP standards for Voice Over IP. It is a telephony solution which uses your data network for voice calls and includes several key features allowing enhanced collaboration and improvements over traditional Analog PBX systems.
We support Small & Medium Businesses in the Greater Madison, WI area.
Answer I.T. has been in business for 10 years.
For email hosting we recommend Microsoft Office365 and will setup and manage Office365 for you. We do not directly provide web design or web hosting but can coordinate these on your behalf.
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