Remote and Onsite Support

Did You Know?

7 out of 10 small firms that experience a major data loss go out of business within one year.

(Source: DTI / Price Waterhouse Coopers)

Business downtime is costly! Gartner estimates the cost of downtime for computer networks to be at least $42,000 per hour.

A survey by CA Technologies showed that 35% of respondents think that downtime can harm customer loyalty.

Managed AdvantageOur Managed Advantage plan includes all the remote and onsite support you need at a fixed monthly rate. This allows you to more accurately budget your I.T. expenditures.

The majority of our support services can be provided remotely. Remote support lets our network administrators respond quickly with minimal impact to your normal work flow. Typically, we can resolve your support requests with little to no involvement from you or your staff.

Remote support also includes preventive and routine maintenance of your servers and workstations. These tasks are completed without you even asking and are scheduled to occur outside your business hours to limit impact on your network performance during the work day.

When you need onsite support, Answer I.T. is there. We quickly respond to onsite service requests. We even dispatch a technician without a direct request when our remote monitoring generates a critical alert.